Ecommerce BPO Services That Scale With Your Store

Shopify, WooCommerce, BigCommerce, Amazon Seller Central, Gorgias, Zendesk, Intercom, Freshdesk, and most major 3PL platforms. We screen candidates specifically against your tech stack during the discovery process, so you don't get someone who listed a platform on their resume but hasn't actually used it at volume.

Dedicated. Full stop. Your Kore BPO staff work exclusively for you, same hours, same tools, same brand, every day. No shared agents handling 12 other clients at the same time your customer is waiting on a reply.

If you want a shared contact centre pool at the lowest possible rate, we're probably not the right fit. That's an honest answer.

Two ways. First, start the placement process 4–6 weeks before peak season so your team is fully trained before the surge hits. Second, if volume spikes faster than expected, we can source additional candidates within 2–5 business days using the same vetting process.

The brands that get caught flat on Black Friday are the ones that waited until October. The ones that start in August have a trained team in place before the first email campaign goes out.

We handle contracts, payroll, and compliance. You handle tool access, brand documentation, and process training — exactly the same onboarding you'd run for any new employee.

Most clients have their offshore hire live in systems within 7–10 days of selection. The brands that onboard the fastest are the ones with a written SOP or a recorded Loom of how they handle tickets. No SOP yet? We'll point you to what to document. It's a two-page checklist, not a project.

60–70% below the fully loaded cost of an equivalent US in-house hire, when you factor in salary, payroll taxes, benefits, and recruiting. $0 upfront fees. You pay only when you hire.

Use the Outsourcing ROI Calculator to model your specific numbers. Plug in your current headcount cost and see what the savings look like over 12 months.

Usually the failure traces back to an unvetted hire from a marketplace, not offshore staffing as a model. Kore BPO uses a 3-stage vetting process: background check, platform skills assessment against your specific tools, and a US-company fit evaluation.

We've made 6,236 placements over 10 years. We know what the failure mode looks like. An offshore hire who can't handle Gorgias at volume, who over-escalates, who disappears after 6 weeks — we see the pattern and screen it out before anyone reaches your inbox. That's the difference.