Customer Service
That Feels Like
Your Own Team
Kore BPO provides outsourced customer service solutions designed to deliver personalized care at scale. Our representatives become true extensions of your team, reflecting your brand values in every interaction, at 60–70% below in-house staffing costs.
What Makes Kore BPO Different?
Our customer service representatives are more than just agents. They are committed partners in your business journey, ensuring every customer interaction reflects your brand values.
People Invested in Your Success
Our representatives become committed partners ensuring every interaction reflects your brand values and builds genuine customer loyalty.
Tailored Solutions for Your Needs
No two businesses are the same. We customize our customer service solutions to meet your specific needs, including call centers, live chat, and technical assistance.
Global Reach, Local Feel
With teams across Costa Rica and India, we provide around-the-clock support with the personal touch your customers expect from a local team.
Scalable and Flexible Services
As your business grows, so do our services. Add agents, expand channels, or launch new support functions without the overhead of traditional hiring.
Our Customer Service Solutions
Seven specialist support functions staffed by offshore professionals who work on your schedule, in your tools, and to your service standards.
Outsourced Call Center Support
Professional English-speaking agents handle inbound and outbound calls with the care and competence your brand demands. From order support to complaint resolution, our team becomes your frontline.
Customer Inquiry Management
Manage high volumes of customer questions, requests, and complaints promptly and professionally across email, phone, and web channels, with consistent brand voice and rapid response times.
24/7 Customer Support Solutions
Never miss a customer query. Our around-the-clock support model keeps your business responsive at every hour across every time zone, without the cost of overnight in-house staffing.
Live Chat Support Services
Real-time engagement on your website converts browsers into buyers and keeps customers satisfied. Our live chat specialists respond instantly, resolve issues fast, and escalate when needed.
Customer Feedback Services
Collect, organize, and act on customer feedback through structured surveys, post-interaction follow-ups, and NPS tracking. Turn every opinion into actionable business insight.
Technical Support Outsourcing
Tier 1 and Tier 2 technical support handled by trained specialists who understand your product. Reduce escalations, improve resolution times, and keep customers confident in your platform.
Help Desk Outsourcing
Structured, reliable help desk support for internal or external users. Ticket routing, knowledge base management, escalation workflows, and SLA tracking handled by your dedicated offshore team.
From Discovery to First Interaction in Days
Discovery Call
We learn your product, support channels, tone of voice, and escalation needs in a 30-minute kickoff call.
Talent Matching
We source and screen customer service professionals from our Costa Rica and India networks for your specific requirements.
Resumes in 2–5 Days
Pre-screened candidate profiles delivered within 2–5 business days. You review, interview, and select your team.
Onboarding
We handle contracts, compliance, and payroll. Your representative completes your product training and joins your tools.
Ongoing Support
Your dedicated account manager monitors quality and performance. Scale your team at any time as your support needs grow.
What Our Clients Say
Real results from business owners who trusted Kore BPO to staff their customer-facing teams.
Partnering with Kore BPO has been a game-changer for our operations. As a CMO for an MSP specializing in IT and cybersecurity services, I needed a team that could handle intricate processes while maintaining our brand standards. Thanks to their support, we have streamlined our operations and seen measurable growth. I highly recommend Kore BPO for anyone looking to optimize their customer experience.
Kore BPO has been instrumental in helping us streamline our operations. By outsourcing our customer-facing tasks to their team, we have been able to free up valuable time to focus on what matters most, building strong relationships with the right people. Their expertise and efficiency have made a noticeable difference in our workflow, and we could not be happier with the results.
Kore BPO helped us grow our team faster than we thought possible, without the stress we expected from offshore hiring. The results were transformative.
Customer Service Outsourcing FAQs
Everything you need to know before outsourcing your customer support function to Kore BPO.
What customer service roles does Kore BPO staff?
Kore BPO staffs call center agents, customer service representatives, live chat specialists, technical support agents, help desk coordinators, customer feedback analysts, and support team leads. We place talent at every level from entry-level agents to experienced customer experience managers, all pre-screened for English fluency and your specific platform requirements.
How quickly can I get an offshore customer service team?
After a discovery call, Kore BPO delivers pre-screened candidate resumes within 2–5 business days. Once you select a candidate and complete onboarding including tool access and product training, your offshore customer service representative is typically live within 1–2 weeks. This is significantly faster than the 4–8 weeks required for most in-house CS hires.
What tools and platforms can offshore agents work in?
Our customer service professionals are pre-screened for proficiency in Zendesk, Intercom, HubSpot Service Hub, Freshdesk, Salesforce Service Cloud, Gorgias, and other major platforms. We match candidates to your specific tech stack during the discovery call to ensure zero learning curve on your core tools.
Do offshore agents work US business hours?
Yes. Kore BPO staffs customer service professionals primarily from Costa Rica, providing full overlap with US Eastern and Central time zones. For 24/7 coverage, we combine teams across Costa Rica and Hyderabad, India to ensure seamless around-the-clock support without gaps between shifts.
How much does outsourced customer service cost?
Kore BPO offshore customer service roles cost 60–70% less than equivalent US in-house hires when you account for salary, payroll taxes, benefits, and recruiting fees. There are no upfront placement fees. You pay only when you hire. Use our free ROI Calculator at korebpo.com/outsourcing-roi-calculator to model your specific savings.
Can I scale my customer service team up or down?
Absolutely. Start with a single agent and scale into a full support team as your business grows. During peak seasons or product launches, additional agents can be onboarded within days. Scaling down requires no layoffs or severance. Your service scope adjusts with a simple conversation with your account manager.
Transform Your Customer Experience
Partner with Kore BPO and give every customer a support experience that feels personal. Tailored solutions, trained teams, and no upfront fees.
Book Your Free Consultation