Best Nearshore Customer Service Outsourcing Companies in Costa Rica

Costa Rica’s Contact Center Market

Costa Rica’s contact center sector didn’t happen by accident. CINDE, the country’s government investment-promotion agency, has spent two decades courting large BPO employers, and San Jose, Heredia, and Santa Ana now host some of the largest CX campuses in Latin America. That’s great news if you’re a Fortune 500 brand running a 2,000-agent program. It’s a lot harder to navigate if you’re a 40-person company that just needs six bilingual reps and doesn’t want a multi-year contract standing between you and a start date. For the full picture of what’s available across both customer service and back-office roles in the country, see our Costa Rica customer service and back-office outsourcing overview.

This list covers six providers with confirmed, active Costa Rica operations, ranked by fit for the buyer type most likely to be reading this: a US company trying to figure out whether it needs an enterprise-scale BPO or a smaller, dedicated-team partner.

How We Compared These Providers

Five criteria drove the ranking: minimum seats or volume required to engage, contract structure, pricing transparency, engagement model (shared pod versus dedicated team), and scale or tenure in the Costa Rica market. Costa Rica operations were confirmed through company sources, CINDE announcements, and Costa Rican business press. Everise, UnifyCX, and VXI Global were excluded. No confirmed active Costa Rica facility was found for any of the three during research.

Provider Comparison at a Glance

The 6 Best Nearshore Customer Service Outsourcing Companies in Costa Rica

1. Kore BPO, the Dedicated-Team Option for Companies Enterprise BPOs Won’t Call Back

I run Kore BPO, so take the ranking with whatever grain of salt feels right. Kore BPO is a US-owned staffing and BPO agency headquartered in Dallas, TX, with a San Jose, Costa Rica office for nearshore hiring and a Hyderabad, India office for offshore hiring. The firm has placed 6,236+ hires for 257+ clients. The core difference from the five companies below: Kore BPO builds client-owned dedicated teams instead of the shared call-center pods that enterprise BPOs typically run new accounts through.

There’s no long-term contract required and no upfront fee. Resumes for qualified candidates typically arrive in 2 to 5 business days, compared with the 6 to 8 week RFP cycles common in enterprise BPO procurement. To be straightforward about the limits here: this is not the right fit for a 500-seat enterprise program. If that’s the scale you’re hiring at, look further down this list.

2. Foundever (Formerly Sitel/Sykes), the Biggest Workforce in the Country

Foundever employs 6,000+ people across San Jose and Heredia, making it the largest BPO workforce in Costa Rica by a wide margin. It’s also the oldest name on this list in terms of Costa Rica tenure: the site dates back to 2000 under the Sitel brand, merged with Sykes in 2021, and rebranded Foundever shortly after. La Nación, a Costa Rican news outlet, has reported the 6,000+ headcount figure. The tradeoff that comes with that scale: a large shared-seat BPO model tends to offer less personalization at smaller program volumes.

3. Concentrix, the Broadest Fortune 500 Footprint

Concentrix entered Costa Rica in 2009 and expanded significantly after its 2018 Convergys merger. It now runs five delivery centers (three in San Jose, two in Heredia) with 4,500+ staff and reportedly serves 24 Fortune 500 clients, per CINDE’s 2026 jobs announcement. One vendor can cover CX, back-office, analytics, and digital consulting under a single contract here. The flip side is an enterprise procurement process with seat minimums typically starting around 50.

4. Teleperformance (TP), the 24/7 Multilingual Hub

Teleperformance has operated out of Santa Ana since 2010, running 24/7 coverage across seven languages: Spanish, English, French, Italian, Portuguese, German, and Russian. Nearshore Americas, an industry trade publication, has covered the site’s launch and subsequent expansion. Headcount runs roughly 1,200 to 1,400. The standout here is language breadth well beyond EN/ES. The limitation is the same enterprise procurement timeline that applies to Concentrix and Foundever.

5. TTEC, the Recognizable Enterprise Name

TTEC runs a San Jose call center near Sabana Norte staffing bilingual CSRs for US accounts. As a publicly traded company, brand recognition matters here in a way it doesn’t for the smaller names on this list, which can matter when a deal needs board-level sign-off. [VERIFY current public CR headcount, not broken out separately in public filings]. What TTEC is not: a faster or more flexible path to a small dedicated team than Concentrix or Foundever offer.

6. Qualfon, the Mid-Market Veteran

Founded in 1995 and still privately held, Qualfon runs its Costa Rica operation out of Heredia with a strong local reputation for pay, benefits, and culture. Globally the company employs roughly 14,000 people, though Costa Rica-specific headcount isn’t published. Sitting below Foundever, Concentrix, and Teleperformance on CR scale actually works in Qualfon’s favor for companies that want an established 30-year BPO without a 1,000+ seat commitment attached. It’s still not built for sub-20-seat engagements the way Kore BPO is.

What Nearshore Customer Service Actually Costs in Costa Rica

The enterprise BPOs on this list (Foundever, Concentrix, Teleperformance, TTEC, Qualfon) quote through RFP, not published pricing. Industry reporting suggests typical minimums of 50 to 100 seats, annual commitments often above $1M, and multi-year terms. Kore BPO works differently: $0 upfront, no seat minimum, no long-term contract, and pricing scoped per role on a single call. Once our pricing guide for this cluster is live, it will go here with the real numbers broken out by role.

How to Choose a Nearshore Customer Service Partner in Costa Rica

Start with volume, not brand name. Under 50 dedicated agents, the enterprise BPOs will likely turn down the deal outright or push an oversized pricing structure built for a bigger program. Above 100 seats within the next 12 to 18 months, it makes sense to start enterprise conversations now, since onboarding takes months regardless of provider. Need language coverage beyond English and Spanish? Teleperformance’s seven-language Santa Ana operation is worth a serious look. Need people live within a month and no multi-year contract? A dedicated-team model fits that timeline far better than a 2,000-seat enterprise campus ever will.

Common Questions

Bottom Line

For small and mid-sized US companies, Kore BPO fits the volume and timeline that most buyers in that bracket actually need. Foundever is the strongest option for large multilingual enterprise consolidation given its sheer scale. Concentrix stands out for companies that want one vendor covering CX, back-office, and analytics under a single relationship. Whichever fits, the next step is the same: start with a scoping call.