Custom GPTs: The Future of Smart Outsourcing

Brian Hunt

CEO · Kore BPO

April 17, 2025

1 min read

Last Updated April 2025

Table of Contents

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01Introduction: Why Custom GPTs Are the Future of Sm

Custom GPTs are transforming outsourcing by giving offshore teams repeatable AI-powered workflows for content, customer service, and data tasks — reducing per-task cost by 25–40% while keeping human oversight in place.

Custom GPTs: The Future of Smart Outsourcing

Introduction: Why Custom GPTs Are the Future of Smart Outsourcing

If you’ve been anywhere near a business conference or LinkedIn feed lately, you’ve probably heard the buzz about custom GPTs. And with good reason – over 3 million custom GPTs were created in early 2024 alone, marking one of the fastest tool adoption rates we’ve seen in the business world.

But here’s what many get wrong about this AI revolution. It’s not about replacing people. It’s about multiplying their impact. I’ve seen this firsthand in our operations at Kore BPO, where we’ve integrated custom GPTs alongside our talented team members.

“At Kore BPO, we see AI as a force multiplier, not a replacement.” Instead, we’ve found that the right AI tools free up our people to do more meaningful, creative work while handling routine tasks with remarkable efficiency.

What Custom GPTs Actually Change for Outsourced Teams

How much can custom GPTs lower the cost of outsourced tasks?

Per-task costs can drop 25 to 40% when offshore teams run work through custom GPTs instead of handling every task manually. The savings come from giving teams repeatable AI-powered workflows for content, customer service, and data tasks, while human oversight stays in the process.

How fast have businesses actually adopted custom GPTs?

Adoption has moved unusually quickly, with over 3 million custom GPTs built in early 2024 alone, one of the fastest tool adoption rates seen in the business world.

Are custom GPTs meant to replace outsourced staff?

Replacing people is not the goal behind Kore BPO’s use of custom GPTs. The company describes AI as a force multiplier, not a replacement, and has integrated custom GPTs alongside its existing team members rather than in place of them.

What kinds of tasks are custom GPTs used for in outsourcing?

Content, customer service, and data tasks are the three areas custom GPTs are built to handle for offshore teams. These are repeatable workflows, meaning the same setup can be reused across similar tasks while people still oversee the output.

How does using custom GPTs change day-to-day work for the team?

Routine work gets handled by the GPTs, which frees people to spend more time on meaningful, creative work. Kore BPO’s own operations found that AI tools absorb the repetitive load with remarkable efficiency so staff aren’t stuck doing it themselves.